Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

All products are guaranteed to be in working and in good cosmetic condition unless otherwise stated.

Warranty and returns
Warranty terms and conditions are product specific. See product description for warranty information on each product.
For all sold items Redrive Inc. provide standard 6 months limited warranty (all parts and labor) unless otherwise stated. If the unit is found defective within 6 months of the delivery date, return it for a free replacement or repair (Customer responsible for shipping cost). (If you need to make a warranty return claim please
contact us for a return authorization number (RMA#) prior to any return). Our obligation shall be limited to the repair or replacement at our choice any defective product (or part thereof as we determine) with free of charge to our customer. If we decide that the product cannot be repaired or replaced, we shall credit your account or refund in an amount equal to the sum you paid for it. Any warranty claim must be received before the end of 6 months warranty period (together with return of the claimed defective product within this same period, and it must include our return authorization number (RMA#). The Warranty shall not cover any cosmetic defects that do not affect the functional operation of the equipment. Manufacturers warranty applies on all brand new products. Items sold "AS IS" have no warranty unless otherwise noted.

Non-Warranty Return Policy
If you are dissatisfied with a product from Redrive Inc. you may return the product within 30 calendar days of the delivery date. Items sold "as is, no warranty, no returns" cannot be returned. A 15% restock administration fee will apply to all non-warranty returns. No non-warranty returns will be accepted 30 days after the delivery date. (If you need to make a non-warranty return claim please
contact us for a return authorization number (RMA#) prior to any return). Refunds will be issued only upon receipt and testing. Product must be returned in purchased condition and accompanied by a Redrive Inc. return authorization number (RMA#).

If you have any questions
- contact us online or call 1-847-886-2616
Return Material Authorization Form (RMA)

Repair service terms and conditions.

  • Redrive offers fast and professional repair services

  • 24-48 hours turnaround time for 95% of repairs, 2-5 business days guaranteed.

  • Turnaround times are product specific.

  • Components level diagnostics and repair

  • Free unit evaluation.

  • Customer responsible for all shipping cost.

  • For some products cleaning and testing fees may apply in case of no trouble found.

  • 6 Months limited warranty (all parts and labor) and 24/7 technical support for all repairs and refurbished units

  • Warranty terms and conditions are product specific. See product description for warranty information on each product.

  • Services includes a full unit refurbishing - complete cleaning, all necessary updates, modifications and preventative parts replacement.

  • Exchange (trade-in) program might be available for repair price after refund.

  • Optional Extended Warranty up to 24 months available for a low cost (price vary depending of the products cost)

  • Expedite same day service available for free or a very low extra cost

  • Services provided with suitable equipment and testing in a work cycle.

  • Contact us online for price quote and more details. Repair / Exchange prices will pleasantly surprise you!

Exchange program terms and conditions
For many items exchange (trade-in) program available. You must pay exchange price (include the core charge) for the item and it will be shipped to you immediately after payment cleared. We will refund you cost (core charge) of your defective (old) item after it will be received and evaluated. Not repairable items (burned through, hard damaged) are not refundable. Shipping cost is not refundable. You must contact us first if you want use exchange option.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Redrive Inc.. The collective work includes works that are licensed to Redrive Inc.. Copyright 2003, Redrive Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Redrive Inc. or purchasing Redrive Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Redrive Inc. or to purchase Redrive Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Redrive Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Redrive Inc. used in the site are trademarks or registered trademarks of Redrive Inc.

Limitation of Liability
Redrive Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Redrive Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Redrive Inc. product is mistakenly listed at an incorrect price, Redrive Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Redrive Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Redrive Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Redrive Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Redrive Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Redrive Inc..

Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Redrive Inc. products) shall be in the state or federal courts located. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Redrive Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Redrive Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Redrive Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Redrive Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Redrive Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Redrive Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Redrive Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Redrive Inc. in its sole discretion.

You agree to indemnify, defend, and hold harmless Redrive Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Redrive Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Redrive Inc., Redrive Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Redrive Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Redrive Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).